SHIPPING POLICY

 

Protein Junction(“we” and “us”) is the operator of (https://www.proteinjunction.in) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to wait for restocking of the back-ordered item or you would prefer a refund.

We do not procure products from any third parties and always source directly from the manufacturer, authorized company, and from reliable importers. Therefore, we do not take any liability regarding the taste and mixability of the product. If there is any concern, you need to raise it to the Brand and there is no return/replacement for the same.

2. Shipping Costs

  • Inside Kerala

Free shipping *Minimum purchase value of INR 999

  • Tamil Nadu, Karnataka, Goa, Andhra Pradesh, Telangana State, Pondicherry

Standard Shipping + Posting/Handling Rates from INR 99/kg - India Post Parcel

Speed Post Shipping + Posting/Handling Rates from INR 130/kg - Speed Post

  • Delhi, Maharashtra, Madhya Pradesh, Uttar Pradesh, Bihar, Orissa, West Bengal, Jharkhand, Chhattisgarh, Rajasthan, Gujarat, Haryana, Punjab

Standard Shipping + Posting/Handling Rates from INR 130/kg - India Post Parcel

Speed Post Shipping + Posting/Handling Rates from INR 165/kg - Speed Post

  • Jammu & Kashmir, Ladakh

No Delivery

  • Uttarakhand, Himachal Pradesh, Mizoram, Assam, Manipur, Meghalaya, Tripura, Nagaland

Standard Shipping + Posting/Handling Rates from INR 150/kg - India Post Parcel

Speed Post Shipping + Posting/Handling Rates from INR 190/kg - Speed Post

Currently Free Shipping is applicable only in Kerala*Minimum purchase value of INR 999. Once we expand we will make sure to guarantee free shipping to all states with the minimum purchase value met.

3. Returns and Refunds

“Due to Covid-19 Pandemic  , Returns are RESTRICTED.”

1. Do not Accept any product which seems to be tampered by the courier services.
2. Please make a video while opening the Packaging as a supporting proof.
3. Do not break the seal of the product if you have any doubts/questions about authenticity.
4. Once the product seal is broken, we do not accept return/replacement for the product.

WE DO NOT TAKE ANY LIABILITY REGARDING THE TASTE / MIXABILITY OF THE PRODUCT. If there is any concern, you need to raise it to Brand and there is no return/replacement for the same.

We won’t be able to accept any return/replacement if the above points are not being followed.

Since ingredients of BCAA’s and Pre-workout are hygroscopic in nature, they’ll tend to form lumps. However, the supplement is completely safe to consume. We would recommend shaking the product vigorously to break down the clumps which would help them to dissolve in the water. If you have any additional questions or concerns please email to respective brands.

We offer you complete peace of mind while ordering at proteinjunction.in – you can return all items within 7 days of receipt of goods. Please ensure however that the product is unused and the tags, boxes and other packaging is intact. 2 way shipping charges (both side traveling) will be deducted from the refunded amount.

Q: What should I do if I receive a Damaged item, wrong product or missing units in my order?

A: Please Note:- We have a two tier quality check in packing department to ensure the product/s, GST invoice copy, freebies (if any) are all in tact during packing. So chance of getting unsealed/wrong/missing item is "ZERO".

Most of the supplements will be packed by bubble cushion wrapping or adding packing paper / air pillows if required to reduce or eliminate damage during transit with "handle with care" warning on box. If an item is found damaged or incorrect as per description on our website or units are missing as per ordered quantity, please send a snapshot of the outer packaging, MRP Hologram, Batch Number and images of products received with invoice copy to our customer care at info@proteinjunction.in / proteinjunction2019@gmail.com and you will get revert in 24-48 hours.

Once you raise the concern we will investigate for same you will get revert in 24-48 hrs. If we need we might raise the concern to brand or importer and in those situations, we need to wait for the revert from same.

Once the investigation is over if we arrange a reverse pickup then below will be the process

1. Our courier partner will take 1-2 working days to pick up the product/item from you,

2. As reverse pick up is done by standard delivery it takes minimum 5-7 working days to get back to our warehouse.

3. Once the product is received back to us quality team check it and give update related to the product condition, as we need the product in the same condition as delivered to you.

4. On receiving a positive response we will get back to you and as per your request we will replace or refund you for the order (replacement are subject to availability of the particular product).

5. In case we receive a negative response the product would be sent back to you in the same condition.

Note – As per our Return Policy you need to raise concern within 7 days along with proper product images and unboxing videos.

Q. What should I do when I receive courier damaged product/item?

A. We recommend you not to accept the product/item from the courier boy and kindly take images (or videos) of the same and share with us at info@proteinjunction.in ( Expected Response in 24 – 48 hours). It will help us to raise the concern with the respective courier partner.

Please Note: If in case of this uncertainty, we will create a new order (same product) and will dispatch it.

Q: Is there a category specific policy for returns?

A: Nutrition: Products should be received in original packaging and sealed condition. Opened or used boxes will not be accepted as returns. For issues like rashes, stomach upset, headache, flavor like/dislike, flavor difference from one brand to other etc. products would not be applicable for return. Please consult with the doctor before buying the product

*Stock Clearance Product/s or Sale Offered Product/s are not Eligible for Returns / Replacement.*

Any damage/defect which is not covered under the manufacturer’s warranty. Any product that is returned without all original packaging and accessories, including the box, manufacturer’s packaging if any, and all other items originally included with the product(s) delivered.

Some special rules for promotional offers may override. In case of any queries, please write to our customer care on info@proteinjunction.in.

4. Delivery Terms

  • Transit Time Domestically

In general, domestic shipments are in transit for 2 – 7 days or longer. Due to the Covid situation, the delivery may take longer.

  • Remote Locations

Deliveries to very remote locations such as the North East Indian States may take up to 7 business days or longer, depending on the location’s geographical constraints. Delivery of all orders will be duly done to the address as mentioned by you at the time of placing the order.

  • Transit time Internationally

Currently, we don't accept any international orders as of now. If anything, we will update accordingly.

  • Dispatch Time

Orders are usually dispatched within 1-2 business days of the order

Our warehouse operates on Monday – Saturday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

  • Change Of Delivery Address

For a change of delivery address requests, we are able to change the address any time before the order has been dispatched.

  • P.O. Box Shipping

Protein Junction will ship to P.O. box addresses using postal services only.

  • Military Address Shipping

We are able to ship to military addresses using our logistics partners.

  • Items Out Of Stock

If an item is out of stock, we will fulfill the available products to you, and contact you about whether you would prefer to wait for restocking of the back-ordered item or you would prefer a refund.

  • Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking number/link with which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you have received your order and something is damaged, faulty or incorrect, you will need to send us a clear image of the issue, the expiry and batch number of the product, snapshot of the MRP, your order/ bill number (proof of purchase) and the item(s) affected to info@proteinjunction.in / proteinjunction2019@gmail.com within 7 days of receipt of goods. Please allow 2-3 working days for a response from our Customer Service rep.

Please do not throw any items away until we have resolved the matter.

 

7. Duties & Taxes

Import Duties & Sales Tax has already been applied to the price of the goods as displayed on the website. All sales invoices will b

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all customer service inquiries, please email us at info@proteinjunction.in / proteinjunction2019@gmail.com +91 9562200748